How to make a freedom of information FOI request: If your request is turned down

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The response time may also be paused if the organisation needs to contact you to clarify the request, or to request payment of a fee. Players can enjoy thousands of slot titles, classic table games such as blackjack and roulette, live casino experiences, and instant-win games. MadJoker Casino delivers a well-rounded online casino experience with a strong focus on game variety and modern design.

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  • Organisations can state their preferred method of contact for FOI requests but may not limit contact to this method.
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  • Where the cost of an FOI request would exceed £450, organisations may refuse the request.
  • Each organisation should provide information on their website about how to complain.
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If you are still unhappy with the response to your complaint, you can contact the ICO. Each organisation should provide information on their website about how to complain. Further guidance about withheld information and what to expect after making a request is available on the ICO website.
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Further guidance on responding to a request can be found on the ICO website. It should be remembered that whilst the response is sent to the individual, it will be available to anyone in the world who can access your published responses. The requested information, once identified, checked and any exemptions applied, should be sent to the person in the format they have requested. On the other hand, responses sent directly to the individual will limit the impact of an unintended disclosure. Responses sent to 3rd-party websites will be publicly available to anyone who visits the website, so an inadvertent disclosure of exempted information would be available for anyone to see. You can check if they want their response to be sent via the website, or direct to them.

How to make a Freedom of Information (FOI) request

You will receive a fee estimate from the FOI office or institution where you submitted your FOI request, if the processing fees will be more than $25. There is no application fee for a request to make a correction to your own personal information. It does not reflect all records available from a ministry or agency. Some information may be available and does not require an FOI request. The Directory of Institutions lists and provides contact information for FOI coordinators for provincial and municipal public sector institutions covered under FIPPA and MFIPPA. Please consult directly with the municipality for records and information in their custody and control.

  • It does not reflect all records available from a ministry or other public sector institutions.
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  • Before you submit a request, check our previous releases to see if we have already have an answer to your question.
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  • Organisations should provide the requested information unless there is a reason not to.

Ways of receiving requests

Within 30 days, the institution will send you a decision indicating what information and records are available and what can be released to you. The institution will review your request and begin their search. The Directory of Institutions provides contact information for FOI coordinators for provincial and municipal public sector institutions covered under FIPPA and MFIPPA. You can submit a request by mail to any institution under FIPPA and MFIPPA. The FOI office or institution that receives your request for a fee waiver will discuss next steps in the process.

If you submit a request by mail to any institution under FIPPA, correspondence and records released in response to your request will be provided by mail. Online requests can be submitted for many institutions by completing the Access or Correction request form online. You have the right to request a waiver of fees if the payment will cause financial hardship or if the information will benefit public health or safety. If you don’t know which institution holds your records, use our table to find frequently requested records from Ontario government ministries and other public sector institutions. In all cases where SAR timescales were exceeded, we reached out to the requesters advising them of the reasons for the delay and the new expected response dates.

Each Public Body has one or more FOI Officers whose responsibility it is to handle requests made under the Freedom of Information Act 2014. You can make an environmental information request to private or public companies that have public responsibilities – like water companies. Delivering vital programs, services, and products both in-person and online to Ontarians, overseeing consumer protection and making it easier to run a business in Ontario.

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